About the role:
We are looking for a well-rounded technology professional to work as part of the Customer Technology Solutions team that specialises in Sales, Marketing & Customer Services Applications. The team covers the full lifecycle of Cambridge University Press solutions from business requirements gathering and functional analysis documentation through to development, service and support for a global set of business users.
You will be working across many different applications in this landscape including our Global Customer Relationship Management (CRM) on a Salesforce platform. You will be expected to lead significant work streams with internal and/or external teams. The role is both technical and business facing and as such being able to communicate from both a technical and user perspective is essential.
We expect you to bring strong skills in several of the following areas:
• Experience defining and implementing business applications strategies
• Experience in gathering and writing both business and functional documentation
• Experience configuring CRM solutions (e.g. Salesforce.com, MS Dynamics CRM)
• Experience setting up email marketing tools (e.g. ExactTarget, DotMailer)
• Market Analysis and segmentation techniques
• Software Development Life Cycle
• Testing and performance optimisation
• Team management and motivation
• Service and support
Most importantly, you would need to have the aptitude to learn new skills quickly and share your knowledge and experience with the rest of the group as part of continual professional development for yourself and others.
You will have an extremely strong relationship with our six behavioural values; collaborative, decisive, empowering, innovative, responsible and responsive. You will thrive working with multiple teams across the business as we work towards providing a service to our users globally.
We are looking for an individual with clear leadership abilities, who communicates clearly and builds strong relationships within and across teams and organisational structures.
We really want to hear from you if you can demonstrate any experience of implementing CRM tools and applications within a Sales, Marketing or Customer Services environment or if you have a background in delivering and supporting commercial software / business applications on a global scale.
Why Cambridge University Press?
We have over 2,500 talented employees across 50 international offices uniting all our publishing groups. We're one of the world's most respected publisher, driven by the purpose of unlocking people's potential with the best learning and research solutions. We work in global teams to tackle the big issues, raise education standards, and deliver innovative solutions to learners and researchers
Cambridge University Press is committed to being a diverse and inclusive place to work. We are part of the University of Cambridge, committed in its pursuit of academic excellence to equality of opportunity and to a pro-active and inclusive approach to equality. We are also a global organisation, serving customers and representing colleagues all over the world. Diversity, in all its various forms, is key to our success as an organisation.
Our benefits include group personal pension and free life assurance, an inclusive and flexible working environment comprising of 28 days holiday (plus bank holidays), on-site fitness facilities, and many more. Furthermore, our Cambridge office is just a 10 minutes' walk from the train station.
If you have any questions or queries, please contact us on firstname.lastname@example.org