Application Engineer - HR Solutions Delivery

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  • Closing Date:
    30 October 2021

Meet the recruiter

Arianne Santos

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Job Purpose

The post holder will take charge of delivering technical solutions and HR system alignment to aid our entire employee life cycle, built around Workday as our core HCM. Additional systems are used as part of recruitment, payroll and learning and development projects, requiring the post holder to become accustomed with platforms outside Workday, and be able to advise on and create robust integrations between apps where useful.

The role holder will adhere to and socialize best practice technical governance of our suite of HR applications, and as such will need to work in an effective manner with both business and technical stake holders to ensure that governance models act as frameworks in which we can enable users.

The post holder will work closely with the HR Solutions Support team to smoothly transition new structure, monthly progress and SaaS releases into live, ensuring we are able to aid users through any changes and resolve issues in accordance with agreed SLAs. The Application Engineer will also use their knowledge of Workday structure to advise on pre - requisites for any new development requests, and ensure that technical constraints are fully understood. This role will also require close partnership with our HR Operations area, working with colleagues to implement constant upgrade in our HR Solutions application offering.

Principal Duties

  • End-to-end delivery of application solutions and transition to live service.
  • Contribute to the HR Solutions roadmap; engage in and assist a regular development and release cycle.
  • Ensure all development meets quality standards in terms of meeting user needs, adhering to best practices, internal Architectural standards and testing protocols.
  • Work with the HR Solutions Support team to ensure all development can be assisted by the ‘run' team and is thoroughly reported and understood prior to handover.
  • Build and maintain constructive relations with the other application teams, infrastructure and service management, and the broader IT department.
  • Work with third-party suppliers to obtain additional resource and expertise as required for relevant projects, and manage these suppliers to ensure effective performance.
  • Contribute to relevant technical forums regarding development and architectural best practices; share knowledge and contribute to progress of processes across Core Tech as a whole.
  • Take an active role in wider group activities, including strategy planning; staffing aspects; and financial planning.
  • Follow apt service protocols; assist and expedite ITIL adoption within the HR Solutions Delivery team.
  • Develop and maintain subject - matter expertise on assigned app(s) to inform decisions and approaches taken by business stake holders as well as project and BAU-support teams.
  • Keep informed of technical innovations and progress on new and existing platforms and apps to apply that knowledge in delivering the best possible service to internal and external customers.

Knowledge, Experience, and Skills

  • Bachelor's degree or relevant professional qualifications and/or experience.
  • Appropriate industry - standard certification or at least 3 years' experience in 1st/2nd line support.
  • Proven experience in and deep knowledge of Workday configuration.
  • Experience of one or more of the following are not required but is an advantage: eArcu, Appreciate
  • Strong analytical, problem - solving and conceptual skills.
  • Exceptional written and verbal communication skills, able to adapt to both technical and non - technical audiences. The post-holder must be fluent in written and spoken English.
  • Strong knowledge of IT and methods, and an aptitude for learning new tools.
  • Strong interpersonal skills.
  • Ability to work well on cross - functional project teams and foster team commitment to tasks.
  • Understanding of, and experience of working within the ITIL framework.
  • Experience of working with both Waterfall and Agile (Scrum) methods.
  • Experience in the publishing industry or in a production/service environment.

Do you aspire to be part of an esteemed global organization and a well-known brand?

Our brand and name is a product of close to 500 years of experience creating world-class learning and research solutions, and assessment programs in accord with the highest technical standards.  Today, we have more than 50 offices worldwide and over 6,000 high - performing employees delivering products and services that reach 170 countries and over 15 million customers worldwide.

Do you dream about making a difference and contribute to society?

Here at Cambridge, our purpose is simple – we unlock people's potential with the best learning and research solutions, and provide excellence in education.  Our products and services help inspire learners all over the world to go further and to have the confidence to access a lifetime of enriching experiences and opportunities.

Do you aspire to be in a place that reinforces you and demands the best of you?

To deliver on our promise to our customers, we know that we have to get it right with our colleagues first – the people creating our world-class products and services.  We invest heavily in the learning and growth of our talent, because we know that it is the foundation to have a culture of innovation.  And we believe in empowering people, because it provides you the freedom to unleash your talent and develop your potential to the fullest.

Do you believe in equality, diversity and inclusivity?

As a global organization, we embrace diversity – in all its various forms – as it is the key to our success.  We value and respect those differences, because it brings about a wide range of perspectives on how we operate as a whole, and how we act as a progressive member of society.  We are an inclusive workplace where opportunities to succeed are at hand to those up to the task. 

Do you value your well-being?

We recognize and take our employees' well-being earnestly.   Our ways of working, benefits, policies and programs are oriented towards providing a place which promote and advocate wellness.   We believe in being a partner of our colleagues to help them balance the demands both at work and at home.


If the above inspires and excites you, surely you would want to know more.   Visit our company website and social media profiles to learn more about us and how we may be the company that matches your goals.


Official Company Website

Home | Cambridge University Press

The University's international exams group | Cambridge Assessment

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16th Floor, Frabelle Corporate Plaza, 129 Tordesillas St., Legaspi Village Makati City, Philippines, 1229

Contributory pension scheme

Flexible Working

Flexible working environment

Life Assurance

Group Life insurance coverage


‘Press Extra’, offering discounts at high street retailers

Annual Leave

28 days holiday entitlement, increasing to 30 days after 10 years of service


Free on-site Gym facilities,
cycle to work scheme


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