Application Engineer

Job Purpose

Digital Services Cambridge Limited (DSCL) Manila is looking for an experienced Application Engineer who will focus on the support of application systems for Cambridge Assessment, running Linux and Windows Operating Systems for the web tier. The key focus of the role is to support the rapidly expanding Linux, Windows, cloud based and the multiple applications and technologies that interact with and rely upon them. The engineers are part of BAU, project and on demand work packages in an Agile and DevOps environment. The successful candidate will review, maintain, troubleshoot and correct critical production systems in a busy data centre environment while maintaining best practice as suggested by ITIL and industry principles.

Principal Accountabilities

• Day to day provision of second/third line support for technologies that the team owns within agreed SLAs. Out of business hours support may be expected.
• Manage and prepare for the implementation of projects in the operational/support environments including: evaluation, feasibility, technical investigations, pilots, and proof of concepts, training and knowledge transfer to and from other support teams.
• Provide expert advice to help inform Line Management about the technical capabilities of IT products within the operational support environment. Assess the feasibility of proposed projects to ensure appropriateness of solutions and to maintain alignment with the wider technical framework.
• Successful candidate will work in UK and Manila hours on shifts. On-call or weekend work is required based on the business activities.
• Ability to produce quality technical documentation, present and explain technical concepts to customers in plain English. Proactively take ownership of updates to ensure timeliness, depth and breadth of content.
• Build and maintain effective relationships and lines of communication with other IT Teams, third party suppliers and the Business Streams to facilitate effective delivery. The Application Engineer is a key contact for significant number of business applications. The role is important to ensure that the key systems operate within service level agreements.

Knowledge and Experience

Essential:

• Degree level education, or equivalent real-life experience
• Experience in Windows administration
• Working knowledge of virtualisation technology, using VMware or Hyper-V
• Strong demonstrable knowledge of IIS and Apache Tomcat in a web hosting environment
• Strong knowledge in Active Directory/LDAP, DNS, DHCP
• Strong communication and interpersonal skills, with good customer focus
• Demonstrates competent understanding of the 3 tier application structure
• Working knowledge in JAVA and .NET applications support
• Experience in collaborative Agile, QA and Development
• Experience in Security principles and practice
• Shell Scripting and Windows PowerShell
• Create, maintain and improve CI/CD pipelines and processes across multiple projects and environments
• Implement automation and improve development and operations processes
• Be in tune with development teams and be aware of application dependencies and processes
• Is flexible in handling multiple active projects

Desirable:

• Experience in Linux administration, including Red Hat and Debian
• LPIC-x Certification is desirable
• ITIL v3 or v4 Foundation level
• Oracle Database knowledge, data manipulation and reporting

Why Cambridge University Press?

Cambridge University Press is part of the University of Cambridge. Our mission is to unlock people's potential with the best learning and research solutions. Our vision is a world of learning and research inspired by Cambridge.

A pioneer in our field with 485 years of printing tradition, we are committed to supporting innovation in learning and teaching. We publish without boundaries, ensuring our resources are accessible across the globe, in print, online and other digital formats.

We take pride in supporting community programs across the globe. Staff are encouraged to offer practical help, advice and funding to nurture vital charitable, educational and voluntary partnerships.
Playing a leading role in today's global market place, we have over 50 offices around the globe, employs around 3,000 employees, and distribute our products to nearly every country in the world. We publish 50,000 authors based in over 100 different countries.

Our Culture

We place great emphasis on engaging and recruiting talented professionals who have a genuine interest in unlocking people's potential through learning and research solutions. The culture at Cambridge is built on six core values; Collaborative, Decisive, Empowering, Innovative, Responsible and Responsive. These are embedded throughout the organization and play a fundamental part in achieving our goal.

We offer
• Competitive Salary
• Up to 33 days Paid Annual Leaves
• HMO Coverage and Life Insurance on day 1
• Vesting/Retirement package
• Learning Opportunities
• Flexible work arrangement