Application Engineer

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

We are recruiting for an Application Engineer who will be part of our Application Engineer Team.  This team is responsible for supporting application systems for Cambridge University Press and Assessment, running Linux and Windows Operating Systems for the web tier.

Why should you join Cambridge?

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers' needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding newer and better ways of doing things.

When you join Cambridge, you get the best possible combination of a supportive, caring environment, balanced with work that brings out the best in you. You will have access to learning and development opportunities, and business tools essential for your role so that you can perform at your peak.

What can we offer you?

The key to our work is our colleagues, whose shared commitment enables us to have an ever-greater impact. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for. And because our impact is amplified when our people are empowered, we give everyone the opportunity to develop in their own way. Whether you want a career that's linear, or want to follow your own path, we'll support you, and help give you the resources and training you'll need to be bold and take ownership of what you do.

The Application Engineer role is a key contact for significant number of exam systems applications. The engineers are part of Business-As-Usual work, projects, and on-demand work packages in an Agile and DevOps environment. It is an Application Engineer's role to review, maintain, troubleshoot, and correct critical production and non-production systems in a busy on-premises data centre, Cloud, and SasS environment while maintaining best practice as suggested by ITIL, Agile and other industry principles.

On top of these, working with Cambridge will also give you stability. We show our care for our people by allowing them to grow not just professionally but also personally. We promote work-life balance through flexible work schedules, hybrid work arrangements, and generous paid leaves. In addition, you will be entitled to our health care benefits, group life insurance, and robust wellbeing programs right on the first day of joining us.

What will you do in this role?

Manage and plan for the implementation of projects in the operational/support environments including evaluation, feasibility, technical investigations, proof of concepts, releases, changes, implementation, training, and knowledge transfer to and from other support teams.

Day to day provision of second/third line support for technologies, including handling of Incidents, Service Requests, Problem Records, Change reviews and approvals, team tasks, and security investigations, that the Exam Technology owns within agreed SLAs. Support work will be UK and Philippines hours on shifts schedule. Out of business hours support, on-call, or weekend work, will be expected based on Business Operations demand.

Organise and manage maintenance activities, including deployments, ad-hoc work packages, service improvements and patching of servers, to support business peaks following approved instructions.

Be the Application Subject Matter Experts. Produce quality up-to-date in-depth technical documentation, present technical concepts to wider audience at all levels, and conduct knowledge transfer within the team.        

Build and maintain effective relationships and lines of communication within and with other teams, third party suppliers and the Business Streams to facilitate effective delivery.

Guide engineers on the job to help them develop their skill sets and become more effective in their roles.

Qualifications          

• Degree level education, or equivalent real-life experience
• Good working knowledge in Unix and Windows administration
• Strong communication and interpersonal skills, with good customer focus
• Demonstrates competent understanding of the 3-tier application structure
• Experience in collaborative Agile, ITIL, QA and Development
• Experience in Security principles and practice
• Demonstrate effective time management skills
• Technical certifications relevant to the above are desirable

Skills  

• Working knowledge of virtualisation technology, using VMware or Hyper-V
• Working knowledge of Cloud technology platform such as Azure and AWS
• Working knowledge of IIS and Apache Tomcat in a web hosting environment
• Working knowledge in JAVA and .NET applications support
• Working knowledge in Shell Scripting and Windows PowerShell
• Working knowledge in automation methods and tools
• Working knowledge in Active Directory/LDAP, DNS, DHCP
• Understanding of Networking, including firewall and load balancers
• Understanding of Database technologies
• Working knowledge of Service Management Processes

Experience   

• Minimum of two years real-life experience as Application Engineer or similar to the role such as Systems Engineer and Application Analyst/Support

What makes you the ideal candidate for this position?

We are looking for someone who sets a high-performance standard, inspires confidence, and stays calm in high pressured situations.

• Ability to adapt to work pattern changes, including holiday and weekend work, specifically with seasonally driven business demand
• Ability to prioritise tasks and communicate outcomes and actions within the team and other teams
• Strictly follows procedures, SOPs or allowed to innovate, deviate
• Receives minimal guidance

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.

We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.

To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That's why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.

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