Customer Service Representative

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  • Salary:
    Competitive
  • Location:
    Manila
  • Region:
    Philippines
  • Division:
    Operations
  • Vacancy Type:
    Regular/Permanent

Job Purpose

To provide a consistently high standard of customer service by communicating properly and correctly In order to maintain good customer relations.

Principal Accountabilities

  • Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply.
  • Basic knowledge of systems (web browsers, internet, proprietary internal software)
  • Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone.
  • Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
  • Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
  • Operating appropriate company systems including but not limited to SAP, A2R, Navigate, Sales Force and integrating into daily operations.
  • Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks as required.
  • Being monitored for quality assurance (phone, email)

Knowledge and Experience

Technical Capabilities (e.g., C++, etc.):

  • Basic computer knowledge including e-mail, Microsoft Office (Excel and Word), databases and other systems.

Industry Knowledge (e.g., knowledge of publishing industry, etc.):

  • Good knowledge of business operations.

 

  • Previous Customer Service or office based experience desirable.
  • 1 Year Customer Service Experience
  • Excellent attendance and time keeping.
  • Ability to multi-task, adapt to change, follow instructions, work well with Others and make decisions.
  • Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills.
  • Must be a team player and also have the ability to work independently.
  • Must be detail-oriented and dependable.

 

 

Why Cambridge University Press?

Cambridge University Press is part of the University of Cambridge. Our mission is to unlock people's potential with the best learning and research solutions. Our vision is a world of learning and research inspired by Cambridge.

A pioneer in our field with 485 years of printing tradition, we are committed to supporting innovation in learning and teaching. We publish without boundaries, ensuring our resources are accessible across the globe, in print, online and other digital formats.

We take pride in supporting community programs across the globe. Staff are encouraged to offer practical help, advice and funding to nurture vital charitable, educational and voluntary partnerships.
Playing a leading role in today's global market place, we have over 50 offices around the globe, employs around 3,000 employees, and distribute our products to nearly every country in the world. We publish 50,000 authors based in over 100 different countries.

Our Culture

We place great emphasis on engaging and recruiting talented professionals who have a genuine interest in unlocking people's potential through learning and research solutions. The culture at Cambridge is built on six core values; Collaborative, Decisive, Empowering, Innovative, Responsible and Responsive. These are embedded throughout the organization and play a fundamental part in achieving our goal.

We offer
• Competitive Salary
• Up to 33 days Paid Annual Leaves
• HMO Coverage and Life Insurance on day 1
• Vesting/Retirement package
• Learning Opportunities
• Flexible work arrangement


 
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Location
Manila
16th Floor, Frabelle Corporate Plaza, 129 Tordesillas St., Legaspi Village Makati City, Philippines, 1229
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Meet the recruiter

Arianne Santos

asantos@cambridge.org

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