We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.
Our Customer Services Team are passionate about giving a great service to all our customers. No two days are ever the same and we work hard to give first line support to exams officers, teachers, parents and learners. We are passionate about giving an outstanding level of service across a range of channels which include telephone and email.
If you are innovative, outgoing, a great team player and looking for a new and exciting challenge this could be the role for you.
Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.
We achieve this by embracing change, and continuously focusing on our customers' needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding newer and better ways of doing things.
A great team player who enjoys collaborating and working with others with experience of working in a non-scripted customer service environment. You will need to have a good deal of telephone experience and be calm and confident when dealing with customers and working to tight deadlines. You will have a flexible approach and attitude.
The enquiries received are often complex and extremely varied which means that advisors must be able to retain knowledge and be current on all our products and systems and be confident to ask for support and advice from our senior advisors when required.
Who we are
OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through part-time learning programmes. Our general and vocational qualifications equip learners with the knowledge and skills they need for their future, helping them achieve their full potential.
In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:
The closing date for applications is 24 October 2021 and an assessment day is scheduled to take place on the 27 October 2021.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.
We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.
To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That's why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.