EUC Junior Desktop Engineer

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Job Purpose

The EUC Junior Desktop Engineer is part of the wider EUC Services Team providing local hands on support for client end points within the Cambridge office.

The role includes, but is not limited to, day to day hands on incident and request fulfilment for IT issues.

In addition, there will be opportunity to develop outside of the EUC role should the applicant show aptitude.

The goal of the team is to provide an exceptional customer experience for our colleagues within Cambridge University Press, ensuring their devices are supported, secure, reliable and efficiently managed.

You will be collaborating closely with technology suppliers and other internal technical teams as well as business colleagues within Cambridge University Press.

Principal Accountabilities

  • Troubleshoot Windows, MacOS and mobile device platforms.
  • Participate in all incident and problem management activities related to End User Computing.
  • Resolves technical, operational and equipment problems with user technology.
  • Escalate critical situations when problems can't be resolved within established service criteria, while tracking the problem to its final resolution.
  • Complete work requests as assigned to resolve problems in a timely manner and provide courteous service delivery

Knowledge and Experience

  • Strong customer service skills and commitment to providing quality service in support of service delivery goals.
  • Ability to work unsupervised and manage your own workload ensuring tickets are closed within SLA.
  • Experience of installing, configuring and troubleshooting Windows and Mac operating systems, as well as iOS and Android mobile operating systems
  • Understanding of concepts and willingness to learn of SCCM Builds for Windows, Microsoft Active Directory: users and computers, site and services, OUs, familiarity with GPO and other AD-specific concepts
  • Experience of basic printer/MFD support (eg resolving paper jams and logging issues to vendor)
  • Strong documentation, RCA's and record keeping skills.
  • Good understanding of how to install and manage 3rd party apps on Windows and MacOS.
  • Understanding of concepts and willingness to learn of standard engineering and support processes such as ITIL, life cycle management, and ITSM
  • Experience in Microsoft Systems Center Configuration Manager and Office 365 administration is desirable
  • Understanding and experience in working with MacOS Management platforms is desirable
  • Experience working in organisations with a global communications technology footprint is desirable (such as VOIP and video conferencing technologies)



Why Cambridge University Press?

Cambridge University Press is part of the University of Cambridge. Our mission is to unlock people's potential with the best learning and research solutions. Our vision is a world of learning and research inspired by Cambridge.

A pioneer in our field with 485 years of printing tradition, we are committed to supporting innovation in learning and teaching. We publish without boundaries, ensuring our resources are accessible across the globe, in print, online and other digital formats.

We take pride in supporting community programs across the globe. Staff are encouraged to offer practical help, advice and funding to nurture vital charitable, educational and voluntary partnerships.
Playing a leading role in today's global market place, we have over 50 offices around the globe, employs around 3,000 employees, and distribute our products to nearly every country in the world. We publish 50,000 authors based in over 100 different countries.

Our Culture

We place great emphasis on engaging and recruiting talented professionals who have a genuine interest in unlocking people's potential through learning and research solutions. The culture at Cambridge is built on six core values; Collaborative, Decisive, Empowering, Innovative, Responsible and Responsive. These are embedded throughout the organization and play a fundamental part in achieving our goal.

We offer
• Competitive Salary
• Up to 33 days Paid Annual Leaves
• HMO Coverage and Life Insurance on day 1
• Vesting/Retirement package
• Learning Opportunities
• Flexible work arrangement

Close map
16th Floor, Frabelle Corporate Plaza, 129 Tordesillas St., Legaspi Village Makati City, Philippines, 1229

Meet the recruiter

Arianne Santos

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