Head - Exams ( ELT)

  • Salary:
  • Location:
    New Delhi
  • Region:
  • Division:
  • Closing Date:
    30 April 2021

Key responsibilities




  • Oversee the end to end delivery of Cambridge English Exams
  • Effective team management and team retention
  • Maintain an excellent rapport with HVOs, PLIs and other exams customers, thereby ensuring business volume retention for the next year.
  • Ensure that the Exams billing happens as per the standards to all business clients.
  • Responsible for Budgeting and optimizing cost of operations
  • Responsible for Customer retention and enhancing the business from client for up-coming years
  • Ensure 100% adherence of Exams delivery as per CELA Specifications
  • Liaising with sales team for the forecast to plan the staffing and logistics
  • Oversee and ensure adherence to the timelines for vendor payments
  • Oversee tracking and record maintenance of exams delivery, exam materials and invoices


Business Analytics


  • Evaluating businessprocesses, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Performing requirements analysis. Documenting and communicating the results 
  • SWOT Analysis, budget analysis, forecasting
  • Analysis of Key performing products
  • Business report – product wise with sales comparison
  • Managing review and maintaining dashboard
  • Supporting the HOD in creating and developing business reports
  • Analysis on monthly basis and generating reports, analysing trends
  • Coordination with the key account managers, MIS generation, Coordination with various teams in company


Key Skills


  • Must have a minimum of 10 years of experience in Operations, Customer Service or Project Management
  • Strong team management
  • Strong data analytics skills hands on experience to work with Analytical tools
  • Ability to work well under pressure
  • Strong verbal and written communication and presentation skills
  • Should have sound knowledge of project planning, execution, scheduling and tracking Vendor management and Event Management skills preferable
  • Experience of working in a matrix organization will be an advantage
  • A track record of enhancing business growth will be an added advantage
  • Sound Business Acumen and problem-solving abilities





Why Cambridge University Press?

We have over 2,500 talented employees across 50 international offices uniting all our publishing groups. We're one of the world's most respected publisher, driven by the purpose of unlocking people's potential with the best learning and research solutions. We work in global teams to tackle the big issues, raise education standards, and deliver innovative solutions to learners and researchers

Cambridge University Press is committed to being a diverse and inclusive place to work. We are part of the University of Cambridge, committed in its pursuit of academic excellence to equality of opportunity and to a pro-active and inclusive approach to equality. We are also a global organisation, serving customers and representing colleagues all over the world. Diversity, in all its various forms, is key to our success as an organisation.

Our benefits include group medical coverage and group term life benefits, an inclusive and flexible working environment comprising of 14 days holiday (bank holidays), and many more. Furthermore, our office is in a prominent locations.

If you have any questions or queries, please contact us on humanresource@cambridge.org

Close map
New Delhi
Splendor Forum, Plot no. 3, 3rd Floor, Jasola District Centre, New Delhi, India, 110025

Meet the recruiter

Priyank Jha


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