Service Reliability Engineer

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  • Closing Date:
    20 November 2021

Meet the recruiter

Arianne Santos

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Job Purpose

The Service Reliability Engineer develops a deep understanding of large-scale production environments (thousands of users), and uses this knowledge to anticipate, identify, and solve operational problems before they happen. The role also includes building up of environments such as development, QA, UAT, and production which are used in deployments of different products.

Principal Duties

  • Provide nth level support to production environments and ensure availability of servers at all time.
  • Troubleshoot technical issues and identify/implement opportunities for automation.
  • Able to explore in kubernetes environments or use of AWS EC2 instances or other services.
  • Participate in scrum meetings to discuss progress and issues to be resolved, and report progress to Manager.
  • Analyze, automate and improve management of AcPro proprietary cloud-based applications.
  • Monitor system stability and performance and ensure system availability, reliability, and usability 
  • Implement, improve and maintain the automation around the delivery of server maintenance and software upgrades including service packs, patches, hot fixes, vulnerabilities, and security configurations with minimal software down-time
  • Participate in Scrum development process
  • Define and document system architectures, systems configurations, and technical operational processes and policies
  • Create and implement monitoring, procedures, tools and standards related to system and application security (e.g. intrusion detection, denial of service, configuration change, cross site scripting, SQL injection, OS patching, etc.)
  • Work to develop and mature the SRE function within Academic Technology, applying SRE methodologies such as Service Level Objectives and Error Budgets
  • Participate in an on-call rotation

Knowledge and Experience

  • +3 years experience in a systems engineering, devops or equivalent role
  • Thorough knowledge of Linux/Unix systems.
  • 1-2 Years Amazon Web Services (AWS) OR 1-2 years experience in DevOps.
  • Extensive development and scripting skills with languages including Python, Golang, Ruby, Perl, PHP, Yaml/Groovy and Bash.
  • Knowledge of cloud computing infrastructure and automation, especially AWS and mongoDB atlas.
  • Knowledge of database management like NoSQL (MongoDB), MySQL, PostgreSQL, Marklogic and Elasticsearch.
  • Knowledge of Caching Services management like Varnish and Redis.
  • Knowledge of configuration management tools like Puppet, Ansible and Cloudformation.
  • Knowledge of version control systems like SVN and GIT.
  • Knowledge of kubernetes and able to use and/or troubleshoot using kops, helm charts and kubectl commands.
  • Knowledge of CDN technology like cloudflare.
  • Knowledge of CI tools like bamboo, gitlab-ci and Jenkins.
  • Basic Knowledge in Networking, infrastructure and Security.
  • Able to deploy web service like javascript based web application, Java, php (laravel).
  • Excellent troubleshooting, debugging, communication and documentation skills.

Do you aspire to be part of an esteemed global organization and a well-known brand?

Our brand and name is a product of close to 500 years of experience creating world-class learning and research solutions, and assessment programs in accord with the highest technical standards.  Today, we have more than 50 offices worldwide and over 6,000 high - performing employees delivering products and services that reach 170 countries and over 15 million customers worldwide.

Do you dream about making a difference and contribute to society?

Here at Cambridge, our purpose is simple – we unlock people's potential with the best learning and research solutions, and provide excellence in education.  Our products and services help inspire learners all over the world to go further and to have the confidence to access a lifetime of enriching experiences and opportunities.

Do you aspire to be in a place that reinforces you and demands the best of you?

To deliver on our promise to our customers, we know that we have to get it right with our colleagues first – the people creating our world-class products and services.  We invest heavily in the learning and growth of our talent, because we know that it is the foundation to have a culture of innovation.  And we believe in empowering people, because it provides you the freedom to unleash your talent and develop your potential to the fullest.

Do you believe in equality, diversity and inclusivity?

As a global organization, we embrace diversity – in all its various forms – as it is the key to our success.  We value and respect those differences, because it brings about a wide range of perspectives on how we operate as a whole, and how we act as a progressive member of society.  We are an inclusive workplace where opportunities to succeed are at hand to those up to the task. 

Do you value your well-being?

We recognize and take our employees' well-being earnestly.   Our ways of working, benefits, policies and programs are oriented towards providing a place which promote and advocate wellness.   We believe in being a partner of our colleagues to help them balance the demands both at work and at home.


If the above inspires and excites you, surely you would want to know more.   Visit our company website and social media profiles to learn more about us and how we may be the company that matches your goals.


Know more about us through our social media profiles

Cambridge University Press & Assessment | Facebook

Cambridge University Press & Assessment | Instagram

Manila Facebook Page

Manila Instagram Page

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