UX Designer

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  • Closing Date:
    31 January 2022

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Arianne Santos


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We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

We are recruiting for a passionate User Experience (UX) Designer who will be part of our Customer Solutions Team in Manila.  The role will be responsible for overseeing all user experience and design aspects across the team remit as well as presenting to stakeholders and working with UX and development teams to create a cohesive customer experience throughout our products and services.

Why should you join Cambridge?

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers' needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding newer and better ways of doing things.

What can we offer you?

The role is pivotal to the success of technology services for the organization. There are no limits to the opportunities afforded to work with new and exciting technologies and highly talented people.

On top of these, working with Cambridge will also give you stability. We show our care for our people by allowing them to grow not just professionally but also personally. We promote work-life balance through flexible work schedules, hybrid work arrangements, and generous paid leaves. In addition, you will be entitled to our health care benefits with coverage for dependents, group life insurance, and robust wellbeing programs right on the first day of joining us.

What will you do in this role?

The key to our work is our colleagues, whose shared commitment enables us to have an ever-greater impact. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for. And because our impact is amplified when our people are empowered, we give everyone the opportunity to develop in their own way. Whether you want a career that's linear, or want to follow your own path, we'll support you, and help give you the resources and training you'll need to be bold and take ownership of what you do.

The role holder will conduct research, be informed and informative around qualitative and quantitative user experience. They will develop a deep understanding of Press customer and consumer insight. They will deliver findings, translating those into designs and user journeys that deliver the highest level of user satisfaction, engagement and conversion. They will engage with projects, partnering with internal UX and UI teams, global colleagues, internal and external subject matter experts, and industry media.

Other key responsibilities will include:

  • To ensure the user needs and business requirements are at the centre of all projects through engagement with stakeholders, compiling UX requirements
  • Understand and represent the user needs by setting up and performing research and analysis into user behaviour via analytics and user testing
  • Champion awareness of a user-centred design approach, championing standards for best practice and adoption in collaboration with other UX teams
  • Evaluate and recommend the latest and most suitable UX tools and ensure our processes follow the best UX standards and practices

What are the qualifications?

The ideal candidate should have solid software development experience with an aptitude for testing, leadership skills, and community building by participating in COPs/guilds and external software test/developer communities.

In addition, experience, knowledge or expertise in the following are an advantage:

  • You will typically have a Bachelor's Degree or similar qualification in user experience design or related field, or equivalent work experience
  • You will have 3 or more years' experience in conducting user experience research using a variety of research methods with ideally experience in the ecommerce or digital learning sector
  • You will have a deep understanding of UX and UI, being able to call on this experience to advise, define, plan and improve the user experience whilst also coaching and supporting those working alongside you in product and platform delivery
  • You will need significant commercial experience, ideally including experience working within an Agile environment and with geographically dispersed teams and customers

What does our organisation stand for?

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.

We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.

To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That's why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.

Know more about us through our social media profiles

Cambridge University Press & Assessment | Facebook

Cambridge University Press & Assessment | Instagram

Manila Facebook Page

Manila Instagram Page

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16th Floor, Frabelle Corporate Plaza, 129 Tordesillas St., Legaspi Village Makati City, Philippines, 1229

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