Workforce Planner

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  • Salary:
    Competitive
  • Location:
    Manila
  • Country:
    Philippines
  • Division:
    Operations
  • Vacancy Type:
    Permanent
  • Closing Date:
    3 December 2021

Meet the recruiter

Arianne Santos

asantos@cambridge.org

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Job Purpose

The Workforce Planner prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.

The role requires collaboration with various requestors to streamline, and provide insight and recommendation to aid data-driven decision making and the identification of opportunities to improve. Knowledge of Power BI and advanced Excel skills, and/or other recognised management intelligence tools, is essential.

Principal Duties

  • Creates reports and dashboards on historical data and forecasting results from applicable systems.
  • Analyzes data and recommends talent management solutions for implementation.
  • Monthly, weekly, daily and half-hourly forecasting of inbound/outbound call volumes and staffing requirements based on historical call trends and business growth goals.
  • Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
  • Maintains holiday patterns forecasts to ensure effective coverage for holidays.

Knowledge and Experience

  • Experience using software to build and maintain complex forecasting models.
  • Knowledge in data analysis with advance Excel Skills and must be familiar in using Power BI.
  • Strong fundamental knowledge in MS Office, Coding and Automations (including Calculations, Formulas, Pivot Tables, Graphs and Macros).
  • Ability to gather and evaluate information from multiple sources
  • Liaise with internal stakeholders, gather reporting requirements and build intuitive visual representations (charts) to display data 
  • Good attention to detail and excellent data analysis skills 
  • Excellent communication skills, both written and oral

Do you aspire to be part of an esteemed global organization and a well-known brand?

Our brand and name is a product of close to 500 years of experience creating world-class learning and research solutions, and assessment programs in accord with the highest technical standards.  Today, we have more than 50 offices worldwide and over 6,000 high - performing employees delivering products and services that reach 170 countries and over 15 million customers worldwide.

Do you dream about making a difference and contribute to society?

Here at Cambridge, our purpose is simple – we unlock people's potential with the best learning and research solutions, and provide excellence in education.  Our products and services help inspire learners all over the world to go further and to have the confidence to access a lifetime of enriching experiences and opportunities.

Do you aspire to be in a place that reinforces you and demands the best of you?

To deliver on our promise to our customers, we know that we have to get it right with our colleagues first – the people creating our world-class products and services.  We invest heavily in the learning and growth of our talent, because we know that it is the foundation to have a culture of innovation.  And we believe in empowering people, because it provides you the freedom to unleash your talent and develop your potential to the fullest.

Do you believe in equality, diversity and inclusivity?

As a global organization, we embrace diversity – in all its various forms – as it is the key to our success.  We value and respect those differences, because it brings about a wide range of perspectives on how we operate as a whole, and how we act as a progressive member of society.  We are an inclusive workplace where opportunities to succeed are at hand to those up to the task. 

Do you value your well-being?

We recognize and take our employees' well-being earnestly.   Our ways of working, benefits, policies and programs are oriented towards providing a place which promote and advocate wellness.   We believe in being a partner of our colleagues to help them balance the demands both at work and at home.

 

If the above inspires and excites you, surely you would want to know more.   Visit our company website and social media profiles to learn more about us and how we may be the company that matches your goals.

 

Know more about us through our social media profiles

Cambridge University Press & Assessment | Facebook

Cambridge University Press & Assessment | Instagram

Manila Facebook Page

Manila Instagram Page


 
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Location
Manila
16th Floor, Frabelle Corporate Plaza, 129 Tordesillas St., Legaspi Village Makati City, Philippines, 1229
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