Application Analyst (Project-based)

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  • Salary:
    Competitive
  • Location:
    Manila
  • Region:
    Philippines
  • Division:
    Technology
  • Vacancy Type:
    Fixed Term
  • Closing Date:
    28 June 2021

Meet the recruiter

Arianne Santos

asantos@cambridge.org

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Job Purpose

Participate in planning, development, deployment, maintenance and enhancement of applications, systems and/or infrastructure, upholding the Business Productivity Tools team. Undertake technical planning, business process analysis and system implementation for projects related to the Cambridge Single Strategy, enabling customers from Cambridge University Press and a sister organization to work effectively. Enable the transition from project implementation to a ‘business as usual' model. Responsible for creation of system documentation and related artefacts.

Principal Duties

  • Proactively communicate with colleagues in response to 2nd line helpdesk incidents and requests through voice/video calls and screensharing where appropriate?
  • Work alongside various business areas to discern their processes and the (largely SaaS) applications they use to uphold these processes?
  • Facilitate customers from across Cambridge University Press and sister organizations in their remit to work more collaboratively, enabling transitions onto single systems where this will benefit the business?
  • Develop and maintain subject-matter expertise on designated application(s) to inform decisions and approaches taken by business stakeholders as well as project and BAU-support teams?
  • Create and maintain user and technical documentation for designated applications?
  • Ensure support artefacts (including but not limited to known issues, workarounds, training plans, RACI matrices, backup and disaster recovery plans) are created, reviewed and maintained?
  • Keep informed of technical innovations and developments on new and existing platforms and applications to apply that knowledge in delivering the best possible service to internal and external customers?
  • Participate in training on, testing and documentation of agreed solutions to ensure smooth and successful implementation of changes?
  • Represent the applications team in meetings with stakeholders on applications they are responsible for reporting?

Knowledge and Experience

  • Bachelor's degree or relevant professional qualifications and/or experience?
  • Appropriate industry-standard certification or at least 3 years' experience in 1st/2nd line support and/or IT training?
  • Strong analytical, problem-solving and conceptual skills?
  • Exceptional written and verbal communication skills, adaptable to both technical and non-technical audiences. The post-holder must be fluent in written and spoken English.
  • Conceptual knowledge of information technologies and methodologies, and an aptitude for learning new tools.
  • Ability to work well on cross-functional project teams and foster team commitment to tasks.
  • Knowledge of project-management and/or business analysis techniques.
  • Knowledge of, and experience of working within the ITIL framework.
  • Experience in the industry or in a production/service environment.
  • Experience of one or more of the following are not required but is an advantage:
    • SharePoint Online
    • Jira/Confluence (Server) Administration
    • ITSM Administration
    • Basic HTML/CSS/XML
    • Workday

 

 

Why Cambridge University Press?

Cambridge University Press is part of the University of Cambridge. Our mission is to unlock people's potential with the best learning and research solutions. Our vision is a world of learning and research inspired by Cambridge.

A pioneer in our field with 485 years of printing tradition, we are committed to supporting innovation in learning and teaching. We publish without boundaries, ensuring our resources are accessible across the globe, in print, online and other digital formats.

We take pride in supporting community programs across the globe. Staff are encouraged to offer practical help, advice and funding to nurture vital charitable, educational and voluntary partnerships.
Playing a leading role in today's global market place, we have over 50 offices around the globe, employs around 3,000 employees, and distribute our products to nearly every country in the world. We publish 50,000 authors based in over 100 different countries.

Our Culture

We place great emphasis on engaging and recruiting talented professionals who have a genuine interest in unlocking people's potential through learning and research solutions. The culture at Cambridge is built on six core values; Collaborative, Decisive, Empowering, Innovative, Responsible and Responsive. These are embedded throughout the organization and play a fundamental part in achieving our goal.


 
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Location
Manila
16th Floor, Frabelle Corporate Plaza, 129 Tordesillas St., Legaspi Village Makati City, Philippines, 1229
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Pension

Contributory pension scheme

Flexible Working

Flexible working environment

Life Assurance

Group Life insurance coverage

Discounts

‘Press Extra’, offering discounts at high street retailers

Annual Leave

28 days holiday entitlement, increasing to 30 days after 10 years of service

Fitness

Free on-site Gym facilities,
cycle to work scheme

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