Assessment Processing Administrator          

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 24,000 to 30,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated Administrator to join our team. The ideal candidate will be responsible for ensuring the day-to-day tasks of AML Outbound Logistics processes are carried out accurately and efficiently.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Assessment Processing Administrator?

Reporting to the AML Manager, your accountabilities will include:

• Provide effective process management across AML Inbound
• Assist across all work streams and sub-teams within AML Inbound to ensure accurate and timely delivery of our business requirements.
• Support Managers and colleagues in series planning, series readiness, process delivery, process monitoring and review, resolution of complex customer and process queries, ownership of processes and/or stakeholder relationships, and internal/external reporting and data handling activities.
• Responsible for the completion of day-to-day tasks of AML Inbound operations processes.
• Responsible for checking the updated working documents and procedures.
• Responsible for responding to customer queries within agreed Service Level Agreements (SLAs) and escalating them when necessary.
• Escalations of issues and risks accordingly, to your manager
• Updating and reporting your team's progress against agreed plans

Please review the attached job description for further details on the role. 

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

• Excellent written and verbal communication skills in English and the ability to provide excellent customer service
• Strong organisational and time management skills to manage timely completion of multiple tasks
• A high level of accuracy and attention to detail
• Ability to work effectively under pressure and to demanding deadlines.
• Ability to learn new skills and processes quickly
• Strong team player with the ability to work independently when required
• Good working knowledge of Microsoft Office (excel, outlook, word and Power Bi)

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Only applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible. 

Please ensure to upload correct and updated details and documents as these cannot be changed once submitted. Learn more about our hiring process by going through our Candidate Application Guide. 

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