Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: Hybrid (open to 2x a week in the office)

Work schedule: 3PM to 11PM PH time / 8AM to 4PM BST\GMT

Pay range: Php 24,000 to Php 30,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for an Assessment Processing Associate to join our Manila Team. As a key team member, you will be responsible for ensuring the day-to-day tasks of Outbound Logistics Operations processes are carried out accurately and efficiently, working in collaboration with colleagues both here and in the UK.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What makes you the ideal candidate in this role?

As an Assessment Processing Associate, you will be responsible for ensuring the day-to-day tasks of Outbound Logistics Operations processes are carried out accurately and efficiently.

This role, within the Outbound Logistics team, encompasses a range of tasks and responsibilities.  Reporting to a line manager, you will need to establish a high standard for the following activities:

• Responsibility for tasks associated with Consignment Tracking and Consignment Tracking reporting.
• Responsibility for the day-to-day tasks of Outbound Logistics Operations processes.
• Review and update working documents and procedures to ensure they are up-to-date and accurate
• Problem solving and assisting with day-to-day issues that may arise and require investigation, direction or escalation.
• Responding to customer queries within agreed Service Level Agreements (SLAs) and escalating them when necessary.
• Join Consignment Tracking, and Outbound Logistics team meetings
• Join weekly catch-up meetings
• Support ad hoc tasks as and when required
• Assist across all work streams and sub-teams within Outbound Logistics to ensure accurate and timely delivery of our business requirements.
• Perform other duties as defined by your line manager

What makes you the ideal candidate in this role?

As an Assessment Processing Associate, you will play a crucial role in examination administration process working collaboratively with colleagues across the organisation. You will be an ideal candidate if you have previous experience of working in a busy office environment.

We do not expect that you will necessarily have previous experience working in our field. We will provide you with the training and support you need to succeed. One thing you must bring, and share, is a great attitude. What we do is important, and we are passionate about exceeding our own and our customers' expectations.

The following will help you be an ideal candidate for this post:

• Excellent written and verbal communication skills in English and the ability to provide excellent customer service.
• Strong organisational and time management skills to manage timely completion of multiple tasks.
• A high level of accuracy and attention to detail.
• Ability to work effectively under pressure and to demanding deadlines.
• Ability to learn new skills and processes quickly.
• Strong team player with the ability to work independently when required.
• Good working knowledge of Microsoft Office (excel, outlook, word and Power Bi)

We strongly encourage you to submit a supporting letter alongside your CV explaining your interest in the role and how your previous experience and aptitude make you a good fit for this position.If you are driven by the desire to help others and to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.

Deadline of application submission is on April 28^th, 2025, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.

Please review the attached job description for further details on the role.