Assessment Processing Supervisor

Internal title: Assessment Materials & Logistics Manager

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 10AM to 6PM Manila time, flexing to 08:30AM to 16:30PM during the live June and November exam series

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 33,000 to 44,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicatedAssessment Processing Supervisor to join our team. The ideal candidate will be responsible for ensuring the high-quality delivery of AML Outbound Logistics core functions, whilst ensuring alignment with organizational goals and standards.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as anAssessment Processing Supervisor? 

Reporting to the Head of Print and Outbound Logistics, your accountabilities will include:

• Develop and manage schedules, timelines, and resources to support the seamless execution of core functions, as well as anticipate and prepare for peak periods, ensuring sufficient coverage and operational efficiency.
• Oversee and resolve operational challenges, ensuring effective day-to-day management of multiple operations processes within the assigned area of responsibility.
• Take ownership of processes, including the development, monitoring, and regular reporting of Key Performance Indicators (KPIs), timelines, and schedules.
• Review any change requirements and ensure accurate dissemination of information to the team in a fast-changing environment that is currently working under exception processing.
• Review and alignment of procedures to ensure continuity between teams.

Please review the attached job description for further details on the role. 

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

• Expertise in using Microsoft Office (Word, Excel, Outlook)
• Demonstrated ability to accurately interpret data and information with high attention to detail
• Previous line management experience, in a busy deadline driven environment
• Ability to learn, analyse and deliver multiple complex operational processes with the same deadline.
• Ability to adapt and re-prioritise to meet changing circumstances.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Only applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

Please ensure to upload correct and updated details and documents as these cannot be changed once submitted. Learn more about our hiring process by going through our Candidate Application Guide.

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