Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: Hybrid (open to 2x a week in the office)

Work schedule: 3-11 PM / 4-12 AM Manila time

Pay range: Php 34,000 - Php 47,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Change Management Analyst to join our ITSM team. The role will ensure that all changes moved to Production are reviewed, approved, and implemented, timely and with quality, based on the official process and policy of Cambridge University Press and Assessment. They will promote process awareness and assist in driving Change Management to a new level of maturity.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as a Change Management Analyst?

As a Change Management Analyst, you will be responsible for ensuring that all changes moved to Production are reviewed, approved, and implemented, timely and with quality, based on the official process and policy of the Cambridge University Press and Assessment. Promotes process awareness and assist in driving Change Management to a new level of maturity.

You will also be expected to:

• Work with the Change Manager to ensure that standardised methods and procedures are being used for efficient handling of changes to minimise any service disruption and deliver with service quality.
• Coordinate with Technology Support and Development Teams to ensure all changes are reviewed, approved and implemented according to policy and standards
• Assist in managing CABs, ensures the changes are well documented and complies with the current Change Management policies and standards.
• Trigger regular communications, advisories and reports related to Change Management in order to provide improved visibility to Change Community.
• Conduct Post Mortem Reviews and Lessons Learned Discussions in relation to failed, unauthorised, rolled back and critical and high priority issues (operational/business-driven) where change is involved

What makes you the ideal candidate for this role?

Having the skills, knowledge, or experience on the below would also be essential:

• Bachelor's degree preferably in Information Technology/Information Systems /Engineering or related course
• ITIL v4 Certified
• At least 2 years of experience with ITSM Change Management
• Experience with process documentation & mapping, workflow and reporting
• Experience in dashboard reporting and various Process Methodologies (Agile, Waterfall etc) is a plus
• With analytical, creative thinking, negotiation and decision-making skills
• Ability to communicate effectively to all levels within the organization
• Commitment to work during UK hours
• Ability to work with people personally and remotely
• Effectively maintains good relationship across Technology and business streams

If you are driven by the art and science of Change Management and desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.

Deadline of application submission is on March 11^th, 2024, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.

Please review the attached job description for further details on the role.