JOB PURPOSE

As a Community Manager, you will be responsible for driving the strategic vision and execution of initiatives that support our teacher/educator and learner community throughout the product lifecycle. The role involves creating a sense of belonging, encouraging collaboration, and ensuring the community thrives as a valuable space for its members. The ideal candidate will help nurture and manage the community, fostering meaningful interactions, collaboration, and professional development and growth.

PRINCIPLE ACCOUNTABILITIES

• Define and articulate a strategy for the community platform, aligning with the needs of community members and evolving trends to deliver measurable value. Monitor key performance metrics to enhance the user experience and maximize the community's impact.

• Bring strategy to life by implementing and integrating retention and engagement initiatives. Facilitate onboarding for new members, ensure adherence to community guidelines, and leverage relationships to promote thought leadership and identify growth opportunities.

• Act as a representative for the community both internally and externally, engaging with internal and external stakeholders such as community members, education leaders, institutes and partners.

• Design and execute strategies to foster meaningful engagement within the teacher/educator community across multiple platforms (social media, forums, etc.). Plan and manage community events, share compelling content, and maintain active communication channels.

• Manage all stages of the community platform lifecycle, including research, planning, requirements, roadmaps, delivery, and managing growth initiatives.

• Analytics and Reporting
  • Track key metrics such as member growth, engagement rates, and content performance to measure the platform's success.
  • Provide regular reports and actionable insights to guide future community strategies and initiatives.

• Relationship Building
  • Act as the point of contact for community members, addressing concerns and collecting feedback to improve the community.
  • Cross-functional collaboration: Work closely with technology, marketing, and business teams to ensure the community platform's quality, impact, and overall success.