Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 3PM to 11PM Manila Time

Pay range: Php 24,000 to 30,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Compliance Administrator to join the UK Education/OCR Compliance Team. This is a varied and interesting role to support the Compliance Team helping to maintain and build public, customer and regulatory confidence in OCR's assessments and processes by expertly dealing with the administrative processing of malpractice cases, appeals, complaints and other compliance processes.  This is to ensure we provide high levels of customer service, maintain the integrity of our qualifications and remain compliant with statutory and regulatory requirements 

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as a Compliance Administrator?

As a Compliance Administrator you will:

• Log cases and maintain logs
• Ensure key records and documentation are up to date for Business Continuity
• Prepare documentation for committees
• Provide general administrative support for teams 

What makes you the ideal candidate in this role?

You are an excellent communicator, highly organised, can juggle multiple tasks and enjoy working both independently and in a team. 

To be successful in this role, you will have:

• a flexible, positive, can-do attitude.
• Great communication skills with excellent spelling, punctuation, and grammar
• Experience of managing large volumes of customer communications
• The ability to quickly learn new software and systems and experience of working with all Microsoft Office programmes
• The ability to manage yourself and your workload effectively whilst working accurately to meet tight deadlines.
• A strong customer focus and be enthusiastic about improving OCR's customer service.
• Resilience, the work of the team involves dealing with some sensitive and upsetting cases
• Significant experience in supporting the administrative needs of a large organisation 

Are you driven by the desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? If yes, we invite you to pursue your potential with us.

We will be reviewing applications on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.