Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: We operate in a hybrid work environment, and applicants are expected to work in the office two days a week (Thursday & Friday).

Work schedule: 3PM to 11PM Manila time

Pay range: Php 27,000 to 35,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Compliance Officer to join the UK Education/OCR Compliance Team. This is a varied and interesting role supporting the Special Requirements Manager to maintain and build public, customer and regulatory confidence in OCR's assessments and processes by processing and making or recommending decisions on requests for special consideration, access arrangements, reasonable adjustments, and modified papers so that disabled and disadvantaged learners can access our assessments and achieve the results they deserve.

Why Cambridge?

 At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as a Compliance Officer?

As a Compliance Officer you will:

• Modify question papers in line with UKAAF standards for candidates with a visual impairment
• Process access arrangement applications and associated administration
• Process special consideration applications and associated administration
• Provide advice and guidance to customers and internal colleagues on all aspects of the special requirements team's work
• Support the special requirements manager to report on, generate insight from, review and improve the Compliance Team's processes and OCR's customer experience​
• Train, coordinate and supervise compliance administrators and new or temporary administrative staff working on special requirements processes.
• Support on other compliance team processes as required.

What makes you the ideal candidate in this role?

You are an excellent communicator, highly organised, can juggle multiple tasks and enjoy working both independently and in a team. 

To be successful in this role, you will have:

• Excellent written and verbal communication skills with high accuracy and attention to detail.
• The ability to prioritize tasks, work under pressure, and meet tight deadlines.
• Strong organizational skills with the capacity to make sound decisions independently.
• Exceptional interpersonal skills for dealing with staff and customers at all levels, providing advice and guidance.
• Experience working in a regulated environment and proficiency with Microsoft programs, along with resilience to handle sensitive and upsetting cases.

Are you driven by the desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? If yes, we invite you to pursue your potential with us.

We will be reviewing applications on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.

Please review the attached job description for further details on the role.