Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 16:00 to 24:00 Manila time

Pay range: Php 27,000 to 35,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Customer Support Officer to join our School Approval Team, which is part of the Assessment & Customer Support division in Cambridge International. As a key member of our team, your role is to champion Cambridge standards by ensuring that partnered customers meet quality standards to deliver our Cambridge Examinations and programmes. Your role will work closely with our schools, supporting them throughout their entire customer lifecycle and will be vital in delivering the best for our schools and learners around the world.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as a Customer Support Officer?

As a Customer Support Officer, you will be the first point of contact for schools wishing to join Cambridge International or adopt new qualifications. You will then play a critical role in ensuring that our existing schools continuously meet Cambridge standards. You will also be responsible for managing school data and supporting our globally based customers and colleagues.

Your responsibilities will include:

• Maintaining accurate school data information across multiple systems.
• Liaising globally to advise on School Approval processes.
• Providing expertise to aid management in decision-making.
• Handling financial tasks, including invoices and disputes.

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• Strong experience in administration and customer service.
• Exposure to handling finance processes (eg. SAP) would be desirable.
• Highly collaborative and able to liaise with stakeholders, offer guidance, and manage expectations.
• A minimum C1 or higher English qualification is required.
• Able to work individually as well as in a team

A cover letter gives you the chance to better explain how the skills and experience on your CV match the requirements of the job description and would be very advantageous to your application.

What is a cover letter?

A cover letter is a supporting statement that introduces you by elaborating on the information you have provided on your CV.

The deadline to submit the applications is February 20, 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application with the cover letter as early as possible.

Please review the attached job description for further details on the role.

At Cambridge, we believe in hiring candidates who bring in a diverse set of experiences and perspectives; we prioritise culture add over culture fit. We value a growth mindset and encourage our employees to pursue their potential. We welcome all candidates who share our passion for excellence.