Customer Support Officer

Internal Role Title: School Approval Officer

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 4PM to 12MN Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 28,000 to 36,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated Customer Support Officer to join our School Approval Team, which is part of the Assessment & Customer Support division in Cambridge International. As a key member of our team, your role is to champion Cambridge standards by ensuring that partnered customers meet quality standards to deliver our Cambridge Examinations and programmes. Your role will work closely with schools, supporting them throughout their entire customer lifecycle and will be vital in delivering the best for our schools and learners around the world.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Customer Support Officer? 

As a Customer Support Officer, you will be the first point of contact for schools wishing to join Cambridge International or adopt new qualifications. You will then play a critical role in ensuring that our existing schools continuously meet Cambridge standards. You will also be responsible for managing school data and supporting our globally based customers and colleagues.

Your responsibilities will include:

• Maintaining accurate school data information across multiple systems.
• Liaising globally to advise on School Approval processes.
• Providing expertise to aid management in decision-making.
• Handling financial tasks, including invoices and disputes.

Please review the attached job description for further details on the role. 

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• Strong experience in administration and customer service.
• Exposure to handling finance processes (e.g., SAP) would be desirable
• Highly collaborative and able to liaise with stakeholders, offer guidance, and manage expectations.
• A minimum of C1 or higher English qualification is required.
• Able to work individually as well as in a team

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

A cover letter gives you the chance to better explain how the skills and experience on your CV match the requirements of the job description and would be very advantageous to your application.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Only applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

Please ensure to upload correct and updated details and documents as these cannot be changed once submitted. Learn more about our hiring process by going through our Candidate Application Guide.

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