Data Operations Associate

Internal Job Title: Intervention Controller (Operational Data Quality)

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 6PM to 2AM Manila time, overlaps with US operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 24,000 to Php 30,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated an Intervention Controller to join our Operational Data Quality team. In this role, you'll manage customer and pricing master data in SAP, resolve data issues, and work closely with global stakeholders to ensure accurate, reliable data that supports sales and distribution operations. This is a great opportunity to make a real operational impact while building strong data and SAP expertise.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Intervention Controller? 

Reporting to the Intervention Team Lead your accountabilities will include:

• Account creation and maintenance
• Handling account queries
• Pricing creation, discount and maintenance
• Handling pricing queries
• Support the technical team with Ivanti tickets by providing subject matter expertise
• Reviewing the incomplete order report to address pricing issues
• Handling Idocs resolution
• Being able to address general data quality queries

Please review the attached job description for further details on the role. 

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:
Essential:

• Proven track record of administering customer, pricing, and discount masterdata efficiently, in line with agreed standards, policies, and SLAs
• Strong practical understanding of data maintenance, with exceptional attention to detail and the ability to accurately analyse and resolve data issues
• Demonstrates experience in error analysis and problem‑solving, responding effectively to business queries
• Strong organisational and time‑management skills, with the ability to manage multiple priorities and meet deadlines
• Effective interpersonal and communication skills, enabling collaboration with a wide range of stakeholders

Desirable:

• Working knowledge of Excel to manage data records, investigate errors, and support reporting
• Practical experience using SAP and ticketing systems such as Zendesk or Jira
• Proactive, flexible, and positive approach to change, with enthusiasm for new ways of working and continuous improvement

This role primarily requires strong attention to detail, analytical thinking, and problem‑solving skills. As part of the selection process, you will complete a set of short written and practical tasks designed to assess data accuracy, error analysis, prioritisation, and stakeholder interaction in a business context.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

#LI-Hybrid #PursuingPotential #CambridgeManila