Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: Hybrid (open to 2x a week in the office)

Work schedule: 1PM to 9PM Manila time (Aligned with business hours in Manila, the US, Spain, and the UK)

Pay range: Php 36,000 to Php 48,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a DesignOps Coordinator to join our Experience & Service Design team. As a key member of our team, your goal will be to assist design and research operations to support the design of innovative experiences across the English portfolio, working in collaboration with designers across Manila and the UK. This role plays a vital role in contributing to the design operations function to support the design of English products and services.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as a DesignOps Coordinator?

As a DesignOps Coordinator, you will play a crucial role in supporting design and research operations to help designers working in areas like experience design, service design, UX research and graphic design. Your expertise and insights will guide initiatives to improve processes, tools and templates to ensure consistent and aligned design across products and services.

Your responsibilities will include:

• Organise and maintain design documentation, tools, templates, and processes to support alignment and efficiencies
• Help prepare design briefs with clear, necessary details for successful project delivery
• Support resource allocation, vendor management, and procurement for design tasks
• Assist with reporting and budgeting to highlight design impact
• Plan and facilitate design meetings and workshops to support collaboration across design and with stakeholders
• Build strong global relationships with teams in Propositions, Marketing, Technology, and Operations to promote best design practices
• Keeping up to date with current technology, best practice and tools used by design teams to inform operations

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• You have 1-2 years of proven experience within the creative or design field, with a strong focus on design or research operations
• You are highly organised, detail-oriented, and thrive in collaborative environments where supporting others is key to success
• You understand and appreciate the impact of design in shaping and delivering exceptional products and services
• You are familiar with various design tools and disciplines, including Experience Design, Service Design, UX Design, UI Design, User Research, and Graphic Design, and understand what designers in these areas need to excel in their work
• You are able to foster an inclusive environment that accommodates different working styles and capabilities to support and empower designers

If your background is in design or research and you are passionate about moving into design and research operations, this role provides an exciting opportunity.

If you are driven by the art and science of design and research operations and desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.

Deadline of application submission is on 15 June 2025, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.

Please review the attached job description for further details on the role.