Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: ₱37,000 to ₱50,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated End User Services Engineer to join our Manila End User Services team. The role is part of the wider EUS Services Team providing local hands-on and remote support for client end points.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an EUS Engineer? 

As an EUS Engineer, you will participate in all incident and problem management activities related to End User Services. Evaluate current procedures and processes for accomplishing objectives and continuously develops and implements improved practices.

You will also be expected to:

• Troubleshoot issues on Windows, MacOS, and mobile platforms.
• Monitor your team's ticket queue for efficient operation and accuracy.
• Communicate with stakeholders about status, quality, risks, and operations.
• Resolve technical operational and equipment problems with user technology.
• Escalate critical situations when problems can't be resolved within criteria, tracking them to final resolution.
• Develop and complete assigned work requests promptly for timely problem resolution and courteous service delivery.

Please review the attached job description for further details on the role. 

What makes you the ideal candidate for this role?

As a mid-level team member, you will be entrusted with assuming lead responsibilities for various systems under the purview of EUS. In this capacity, you will serve as a point of escalation for Junior EUS Engineers, providing guidance and support when required.

Having the skills, knowledge, or experience on the below would be advantageous:

• 5+ years SCCM Builds for Windows experience, and demonstrated knowledge of Microsoft Active Directory.
• Strong commitment to customer service, supporting service delivery goals.
• Experience in change management, configuration policies, with emphasis on documentation, RCA, and record-keeping.
• Familiarity with global communications technology, including VOIP and Video Conferencing.
• Proficient in installing and managing 3rd party apps on Windows and MacOS, preferably with Microsoft Systems Center Configuration Manager and Office 365 administration experience.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

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