Job Title: Head of Quality, Governance & Reporting

Salary: £66,400 - £88,900

Location: Cambridge/ Hybrid

Contract: Permanent

This role will be responsible for the effective governance and control of our services, and the quality management controls, procedures and reporting across Assessment Operations delivery activity, to achieve Assessment Operations objectives. It is critical to the successful development of our people and operational processes across Assessment Operations and will involve working with multi-disciplinary teams in adopting new ways of working to support the digital transformation of the Assessment Operations services.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

We are seeking a Head of Quality, Governance & Reporting to lead a team ensuring consistent quality of operational processes and accurate reporting. This role will report to the Director of Strategic Governance and play a key role in governance responsibilities:

• Ensure effective governance for service delivery, program planning, and development.
• Manage quality framework and compliance across environments.
• Oversee change management initiatives and ensure successful transitions.
• Lead quality management strategy aligned with organisational goals.
• Identify risks to change delivery and define mitigation responses.
• Ensure business areas are prepared for new processes, including quality management and training updates.
• Lead high-priority activities as directed by the Director of Strategic Governance.
• Develop a Quality Management strategy with the Assessment Operations Senior Leadership Team, aligning it with Cambridge English and Cambridge Assessment strategies, translating it into operational excellence.
• Act as key contact for quality and compliance matters, ensuring reporting is completed for changes.

About you

• Degree-level education or relevant professional experience:
• Understanding and application of Risk Management Principles & Frameworks.
• Knowledge of quality management frameworks and ISO principles.
• Auditing certifications and experience with DFE and Ofqual regulations.
• Proven experience in quality management and reporting.
• Ability to manage complex controls in a regulated environment.
• Expertise in risk and issue management.
• Innovative problem-solving skills.
• Adaptability in a fast-changing environment.
• Strong communication and engagement skills.
• Representing the organization in compliance negotiations.
• High self-awareness, leadership, and negotiation skills.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being Friday 24^th January although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place shortly after it closes.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Why join us

 Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

 Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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