Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: Hybrid (open to 2x a week in the office)

Work schedule: Flexible schedule, but mostly night shift (4pm to 12mn or 9pm to 5am MNL time)

Pay range: Php 24,000 to Php 30,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Customer Service Representative who can speaks fluently in English and Japanese to join our Global Customer Services Team. As a key member of our team, your goal will be to provide efficient and exceptional service to our global customers.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What makes you the ideal candidate in this role?

 As a Customer Service Representative, you will work under the supervision of the Customer Services Supervisor in the Philippines, and you will be:

• Processes print and digital product orders from diverse communication channels, serving customers ranging from individual students to large distributors worldwide, with a significant presence in Asia.
• Working collaboratively with colleagues from different teams to address or resolve any concerns or requests from our customers.
• The advocate of our customers by sharing feedback that would help improve customer experience.
• Speaks fluently in English and Japanese

The following will help you be an ideal candidate for this post:

You will be ideal for this part if you are an efficient individual who can provide exceptional service to our customers through different communication channels such as phone and email. We require strong oral and written communication skills in English and Japanese to serve our customers across various regions, including Asia.

In addition, experience, knowledge or expertise in the following would give you an advantage:

• SAP
• Zendesk

Deadline of application submission is on June 6^th, 2025, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.

Please review the attached job description for further details on the role.