Job Title: Key Account Manager

Salary: Competitive

Location: Chile, Santiago - Homebased with travel

Contract: Permanent, Full time
 

Are you a strategic thinker with a passion for business development and relationship management?

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. As a Key Account Manager (KAM), you will play a vital role in managing and expanding our top accounts. Working closely with the Country Manager and cross-functional teams, you will identify new opportunities, drive revenue growth, and strengthen partnerships in the education sector. Your expertise will position us as a trusted leader in English Language Teaching (ELT) and assessment solutions. 

About The Role  

In this role, you will be responsible for overseeing key accounts in both the public and private sectors, ensuring business growth and client satisfaction. You will identify customer needs and offer tailored solutions, including bespoke learning materials, digital content, and assessments. You will also play a key role in monitoring market trends, understanding client pain points, and positioning Cambridge's products effectively. 

Beyond account management, you will drive sales administration and reporting, ensuring accurate pipeline management, maintaining an up-to-date CRM system (Salesforce), and overseeing P&L documentation. You will also be involved in contract negotiation and financial planning, ensuring all agreements align with business objectives.

You will represent Cambridge at key industry events, fairs, and conventions, building strong relationships with educators, policymakers, and decision-makers. As part of your role, travel will be required to engage with clients and attend strategic business meetings.  Additionally, you will represent Cambridge English legally and commercially in the country.
 

About You  

We are looking for a results-driven professional with strong experience in sales, business development, and key account management—ideally within the education, publishing, or assessment sectors. You should have a deep understanding of educational systems, government procurement processes, and Cambridge exams. 

You will have excellent communication and negotiation skills, with the ability to engage with stakeholders across various organisational levels. Your expertise in CRM tools (Salesforce) and financial planning (including P&L management) will be key in driving sales performance. 

Other key skills & experience include: 

• C1-level English proficiency (B1/B2 in Spanish)
• Strong knowledge of government tenders and procurement
• Experience offering customised solutions based on customer needs
• Problem-solving and adaptability to market changes
• A collaborative, team-player mindset
• Flexibility and willingness to travel to meet clients and attend events
  
  

If you thrive in a fast-paced environment and are passionate about education, innovation, and sales, we'd love to hear from you!
 

Apply now and join us in shaping the future of education!  

Rewards and benefits 

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits.

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
 

Ready to pursue your potential? Apply now. 

We review applications on an ongoing basis, with a closing date for all applications being 31st March 2025 and interviews are scheduled to take place on an ongoing basis. We reserve the right to close this vacancy once we have received sufficient applications for the role. Therefore, if you are interested in this exciting opportunity, we encourage you to submit your application as early as possible.

We are committed to an equitable recruitment process. As such, all applications must be submitted via our official online application form. Please refrain from sending your CV directly to our recruiters.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us 

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.