Employment type: Permanent / Fixed-term opportunities available (you may be considered for either)

Location: Makati City, Metro Manila

Work setup: Hybrid setup (2x a week onsite)

Work schedule: UK working hours (3pm to 11pm Manila time)

Pay range: Php 22,000 to 28,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We have an exciting opportunity for a customer focused and flexible Operations Administrative Associate with excellent communication and administrative skills to join our Operations Support Team. You will be responsible for contributing to the overall success of each examination cycle, supporting five Operations teams in critical tasks during busy periods. You will be learning and delivering end to end processes in each team and helping to identify and monitor process improvement initiatives.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

Who we are?

Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world's best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners' potential. 

What will you do as an Operations Administrative Associate?

You will move among the following teams on a rotating basis, spending weeks or months with them at one time:  

• Exam Processing – tasks include helping with the administration of coursework; carrying out quality checks; liaising with schools about the return of marks; and data input.
• AS & Marking – tasks include working on the examiner helpdesk; managing communication about scripts; liaising with schools about the return of their scripts; organising examiner panels and meetings; and carrying out quality checks.
• Results - tasks include processing result enquiries, processing certificate requests
• Despatches – tasks include supporting confidential and non-confidential despatch processes
• Test Production – tasks include proofreading question papers; arranging the production of modified papers; typesetting; inputting product reference data.

What makes you the ideal candidate in this role?

As an Operations Administrative Associate, you will communicate regularly with both our internal and external customers. You will follow procedures to ensure accuracy of your work and have to manage your time to ensure daily tasks are completed by agreed deadlines. Work with colleagues to improve quality controls but also work individually as needed, identify and act upon opportunities to improve quality and efficiency.

The following will help you be an ideal candidate for this post:

• A customer focused approach
• Excellent written and verbal communication skills
• The ability to learn new skills and processes easily and quickly
• The ability to work effectively under pressure and to tight deadlines
• Excellent attention to detail, and experience in administration
• Flexible and willing to embrace regular changes in working practice and hours
• A proficient user of Microsoft Office (Word, Excel, Outlook) 

At Cambridge, we believe in hiring candidates who bring in a diverse set of experiences and perspectives; we prioritise culture add over culture fit. We value a growth mindset and encourage our employees to pursue their potential. We welcome all candidates who share our passion for excellence.

Whilst not essential, it is highly encouraged and advantageous if you submit a Cover Letter (supporting statement) alongside your CV for your application to be reviewed