Employment type: Fixed Term (10 months)

Location: Makati City, Metro Manila

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 4:00 PM - 12:00 MN PH time

Pay range: Php 24,000 to Php 30,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We have an exciting opportunity, Operations Administrative Associate, which is best for a customer-focused and flexible individual with excellent communication and administrative skills to join our Operations Support Team. You will be responsible for contributing to the overall success of each examination cycle, supporting five Operations teams in critical tasks during busy periods. You will be learning and delivering end-to-end processes in each team and helping to identify and monitor process improvement initiatives. 

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as an Operations Administrative Associate?

As an Operations Administrative Associate, you will move between the below teams on a rotating basis, spending between a week and four months with them at one time:

• Exam Processing – tasks include helping with the administration of coursework; carrying out quality checks; liaising with schools about the return of marks; and data input.
• AS & Marking – tasks include working on the examiner helpdesk; managing communication about scripts; liaising with schools about the return of their scripts; organising examiner panels and meetings; and carrying out quality checks.
• Results - tasks include processing result enquiries; processing certificate requests
• Despatches – tasks include supporting confidential and non-confidential despatch processes
• Test Production – tasks include proof reading question papers; arranging the production of modified papers; typesetting; inputting product reference data.

In each task you are assigned to you will communicate regularly with both our internal and external customers. You will manage your time to ensure daily tasks are completed by agreed deadlines. You will follow procedures to ensure accuracy of your work and work with colleagues to improve quality controls. You will identify and act upon opportunities to improve quality and efficiency. 

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• A customer focused approach
• Excellent written and verbal communication skills
• The ability to learn new skills and processes easily and quickly
• The ability to work effectively under pressure and to tight deadlines
• Excellent attention to detail, and experience in administration
• Flexible and willing to embrace regular changes in working practice and hours
• A proficient user of Microsoft Office (Word, Excel, Outlook)
• A team player; personable; proactive; trustworthy; diplomatic; and pragmatic

Do you aspire to join a globally renowned institution that values innovation, embraces inclusion, and empowers learners? If so, we encourage you to explore your potential with us!

Deadline of application submission is on April 20, 2025, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.

Please review the attached job description for further details on the role.