Employment type: Permanent 

Location: Makati City, Metro Manila, Philippines

Work setup: Hybrid (2 days onsite per week)

Work schedule: UK operating hours (mid-shift)

Work Hours: 40 hours per week

Pay range: Php 24,000 to Php 30,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. 

We are looking for an Operations Administrator to join our Team working with Cambridge International Operations. As a key member of our team, your goal will be to provide the efficient and accurate processing of several tasks, all of which play a vital part in the delivery of results on time and accurately to our customers. 

Why Cambridge? 

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding. 

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one. 

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for. 

What can you get from Cambridge? 

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.  

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.  

What will you do in the role? 

As an Operations Administrator, you will be responsible for contributing to the overall success of each examination cycle. 

This role, within the AS & Marking team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:   

• Take responsibility for the timely and accurate delivery of an agreed set of operational processes.  
• Provide excellent customer service with internal and external stakeholders as required via telephone and email.  
• Ensure there are enough examiners, and that their information is correct and accurate.  
• Update process documents and creating and updating FAQs to manage BAU and test day issues efficiently.  

What makes you the ideal candidate for this role? 

As an Operations Administrator, you will play a crucial role in the examination administration process, working collaboratively with colleagues across the organisation.  

The following will help you be an ideal candidate for this post:  

• Strong communication and customer service skills, maintaining external and internal relationships
• Resolve issues in a timely and professional manner. 
• Effective time management and organisation skills. 
• Experience in handling operations/projects and working in a team. 
• A high level of accuracy and attention to detail would be essential.
• Proficiency in using computer systems (e.g. Microsoft Office, and databases)
• Efficient data collection, organisation, protection, and analysis
• Amenable to work in UK operating hours. Working hours will be reviewed once the candidate is fully trained, to best meet our customer's demands.

We don't expect that you'll necessarily have previous experience working in our field. We'll provide you with the training and support you need to succeed. One thing you must bring, and share, is a great attitude. What we do is important, and we are passionate about exceeding our own and our customers' expectations. 

At Cambridge, we believe in hiring candidates who bring in a diverse set of experiences and perspectives; we prioritise culture add over culture fit. We value a growth mindset and encourage our employees to pursue their potential. We welcome all candidates who share our passion for excellence.