Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 4PM to 12MN (UK hours) | 9PM to 5AM (US hours)

Pay range: Php 24,000 to 30,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for an Operations Administrator to join our Manila Commercial Operations Team. This role plays a vital part in supporting the Commercial Teams globally to achieve their financial goals in all product groups and delivering outstanding customer service to our institutional customers.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start Pursuing Potential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as an Operations Administrator?

As a key member of our team, your goal will be to deliver outstanding back-office support to the Commercial teams globally as well as being responsible for various reports to be delivered accurately and timely to our customers globally.  

As an Operations Administrator, you will:

• Provide first and second level support to the wider Commercial team, in particular the EMEA and Americas Commercial teams as well as to our institutional customers.
• Work closely with the manager and members of Commercial Operations team based in EMEA and the UK.
• Guide proactive initiatives to deliver a consistent and exceptional level of back office and customer support.
• Ensure an efficient and profitable approach to your work with a focus on detail and data accuracy, while turning around incoming requests quickly.

What makes you the ideal candidate in this role?

The following will help you be an ideal candidate for this post:

• You have some Customer Service, Administrative or Commercial experience, ideally with exposure to a high-volume process task.
• Proven experience in working in a fast-paced environment.
• Knowledge of CRM and Zendesk.
• Very comfortable working with data.
• Ability to think analytically.
• Excel Analyze experience is an advantage.
• Amenable to work in either UK or US hours on a hybrid setup.

If you are driven by delivering exceptional administrative support (internally and externally) with a keen eye to detail and desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.

At Cambridge, we believe in hiring individuals who bring in a diverse set of experiences and perspectives; we prioritize culture add over culture fit. We value a growth mindset and encourage our employees to pursue their potential. But, don't let a checklist of qualifications hold you back from applying for a role with