Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply. 

Employment type: Permanent 

Location: Makati City, Metro Manila 

Pay range: Php 33,000 to 44,000 

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range to apply. 

 Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge. 

We are seeking a passionate Operations Support Manager within the Exam Services team for the day-to-day line management of multiple Assessment Operations Coordinators and Senior Assessment Operations Coordinators while they support the business in delivering efficient, effective and customer focused examinations by overseeing the completion of processes relating to the delivery of Cambridge English Qualifications (CEQ) exams. 

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Operations Support Manager? 

As an Operations Support Manager within the Admin Hub, you will be required to line manage Senior Assessment Operations Coordinators and Assessment Operations Coordinators supporting them with their personal development, training, wellbeing, performance management as well as the onboarding and recruitment of staff. 

You will also be expected to:  

• Line-manage a team of approximately 30 Manila based colleagues  

• Liaise closely with other Admin Hub Operations Support Managers by aligning collaborative conversations, 1:1 topics and maintaining documentation and associated tools 

• Oversee others in their use of a wide range of systems and processing platforms to carry out assigned tasks and ensure the successful delivery of CEQ exams 

• Be responsible for ensuring the timely and accurate completion of your own and your team's key tasks 

• Be responsible for resource planning, recruitment and onboarding of new team members 

• Make decisions in high-pressure situations using their own initiative, including when to escalate queries / concerns to their manager.   

 Please review the attached job description for further details on the role. 

What makes you the ideal candidate for this role? 

• Leadership & Collaboration: Experience and enthusiasm for line management, with a strong ability to work collaboratively in a multi-cultural and transnational environment. 

• Process Management: Proven experience managing multiple processes and systems, prioritizing workloads, and meeting tight deadlines. 

• Process Improvement: Skilled in overseeing documented procedures and identifying opportunities for continuous improvement. 

• Risk & Issue Management: Solid understanding and hands-on experience in identifying, managing, and mitigating risks and issues. 

• Adaptability: Able to perform effectively under pressure, work flexibly, and adapt quickly to changing priorities. 

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us. 

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.