Platform Support Coordinator 

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, Flexible hours with regular overlap with UK business hours to support collaboration with global stakeholders and technology teams.

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 37,000 to Php 50,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated Platform Support Coordinator to join our Operations team who will be responsible for coordinating support and operational activities across a portfolio of global Education Technology platforms, ensuring incidents, service requests, and platform issues are managed effectively through to resolution. The role works closely with technology teams, customers, and third-party suppliers to maintain service stability, support continuous improvement, and deliver an excellent customer experience.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do in this role? 

Reporting to the Senior Platform Support Coordinator your accountabilities will include:

• Coordinating incidents, service requests, and platform issues across a portfolio of global Education Technology platforms and services.
• Acting as a key point of contact between Customer Services, Technology teams, and third-party suppliers to ensure timely resolution of operational issues.
• Supporting major incident management, stakeholder communications, service reporting, and continuous service improvement activities.
• Monitoring service performance, analysing support trends, and identifying opportunities to improve platform stability and customer experience.
• Coordinating support for releases, maintenance activities, and operational processes to ensure smooth service delivery.

Please review the attached job description for further details on the role. 

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Experience in a technical support, service management, or operational support role.
• Strong stakeholder management and communication skills, with the ability to work effectively across multiple teams.
• Experience coordinating incidents, service requests, and escalations to resolution.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Experience using ticket management, reporting, and collaboration tools such as Jira and Confluence

Desirable:

• Experience working within Education Technology, digital learning, or SaaS environments.
• Knowledge of IT Service Management (ITIL) principles and processes.
• Experience working with third-party suppliers, technology vendors, or external support providers

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Only applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

Please ensure to upload correct and updated details and documents as these cannot be changed once submitted. Learn more about our hiring process by going through our Candidate Application Guide.

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