Professional Development Support Officer

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 4PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 28,000 to 36,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a Professional Development Support Officer to provide day-to-day administrative support to the global Professional Development Delivery team to ensure effective delivery of an annual plan of 2000+ professional development courses. 

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Professional Development Support Officer? 

Reporting to the Professional Development Manager (Delivery), you will provide a range of administrative support to the global Professional Development Delivery team helping to ensure the effective delivery of an annual plan of 2000+ professional development courses. 

Your key responsibilities will include: 

• Setting up, monitoring and managing courses in the booking system
• Managing customer bookings, including providing first-line support to trainers and delegates
• Processing trainer expenses, trainer payments and the raising and processing of purchase orders in a timely and organised manner
• Supporting team members with ad hoc tasks for trainers such as commissioning, travel arrangements including visas and onboarding vendors
• Updating and maintenance of the delivery SharePoint site to support team functions 
• Assisting with marketing activities, including mailshots and updating web adverts
• Providing basic reports and highlighting issues and areas for improvement.

Please review the attached job description for full details of the role. 

What makes you the ideal candidate for this role? 

An ideal candidate has the following qualities: 

Essential: 

• Excellent organisational, time management and prioritisation skills 
• Excellent attention to detail and proofreading skills
• Flexibility and problem-solving skills 
• Ability to use own initiative and work independently as well as part of a team. 
• College level education or equivalent
• Excellent working knowledge of Microsoft Office applications (i.e. Outlook, Teams, SharePoint, PowerBi, Lists, Word and Excel), databases and file management.

Desirable: 

• Experience working in professional development, education, or training environments
• Experience of using SAP and Zendesk
• Familiarity with platforms and digital tools such as Teams, Zoom, Moodle, Miro
• Knowledge of principles of project management 
• Knowledge and understanding of education in an international context 
• Experience driving process improvement or operational change initiatives. 

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

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