Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 4:00 PM - 12:00 MN PH time.

Pay range: Php 32,000 to 43,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Reports Analyst who will be part of the Customer Service Reporting team, the primary purpose will be responsible for developing, generating and analysing reports that provide insights to Customer Service team and focus in providing detailed attention, ability to present complex data for Voice of the Customer.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as a Reports Analyst?

As a Reports Analyst, you will be responsible for managing and improving our VoC platform, creating and managing survey campaigns, and providing support with text analytics tools. This role requires a strong technical background, excellent communication skills, and the ability to work collaboratively with various departments.

• Create tickets in the VoC platform and manage existing VoC reports.
• Keep up to date with VoC platform releases and suggest improvements for reports and visuals.
• Build and manage survey campaigns, including new surveys, drivers, question banks, and branding.
• Assign new licenses and distribute them with relevant documentation.
• Build dashboards in Power BI that compare the voice of the customer, the business, and the process.
• Calculate and interpret correlations between survey data and operational data across Customer Service and platform data.

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• You have 1 – 2 years of experience of the same role, strong numerical and analytical skills with strong attention to detail and accuracy supported by exposure to doing data modelling and manipulation.
• Experience in SAP, PowerBI, Zendesk, object-oriented programming and other data analysis programs.
• Analytical skills that allow for the development of data-driven reports.
• Demonstrated ability to manage time and prioritize projects to meet deadlines.
• Ability to use SQL and Microsoft Excel to create pivot tables, graphs and chart.
• General knowledge of business operations, objectives, strategies, process and information flow.

If you are passionate about the role and aspire to join a globally renowned institution that values innovation, embraces inclusion, and empowers learners, we encourage you to explore your potential with us.

Deadline of application submission is on April 14th, 2025, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.

Please review the attached job description for further details on the role.