Job Title: Sales Support Assistant

Salary range: Competitive

Location: Mexico City, Hybrid

Contract: Permanent, Full Time
 

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We are looking for a Sales Support Assistant to help our Higher Education (HE) sales team continue to grow. We sell upper level and graduate textbooks and courseware in a wide range of disciplines such as Classics, Biomedical Engineering, Physics, Political Science, and Linguistics. In this position you have the opportunity play a vital role helping our experienced sales team reach their customers and meet customer needs.

About the role 

The Sales Support Assistant provides valuable administrative support to the HE Americas Sales Team to help the sales reps sell both, courseware, and academic texts. In addition, you will be required to work on projects at the direction of the HE Sales Support Manager.

As Sales Support Assistant you will: 

• Maintain and update information in our customer relationship management system and other sales systems e.g., Data entry.
• Support the HE sales representatives in the field.
• Work with other departments to obtain product information.
• Attend in-house meetings in the US and UK, and other duties as required.
• Assist faculty with requests and troubleshooting.

Additional Tasks include:

• Assist faculty with instructor materials.
• Sending out follow-up emails to faculty.
• Working with editorial and authors regarding leads that they supply and other requests.
• Collaborate with colleagues from around the globe.

 
About you

We seek a highly motivated individual to join our Higher Education Sales team that has the following essential experience, skills and qualifications:

• Ability to work independently and as part of a team.
• Fluent in English and Spanish—written and oral.
• Working knowledge of Excel, Word, PowerPoint, MS Teams
• Detail-oriented and comfortable working databases and researching.
• Flexible approach to work
• An understanding of the customer
• Good time-management skills
• Excellent communication skills
• Critical thinking and problem solving.
• BA/BS or equivalent work experience
  
  

Desirable:

• Educated to degree level or above.
• Prior knowledge of SAP, Salesforce, and database programs.
• Analytics and creative skills.
• Commercial awareness.
• Direct experience of, or qualification in publishing.
• Knowledge of textbook publishing.
  
  

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class benefits package:

• Life Assurance
• Medical Insurance
• Vales de despensa
• Fondo de ahorro
• Aguinaldo
• Prima vacacional
   

Ready to pursue potential? Apply now. 

We review applications on an ongoing basis, with a closing date for all application being 30th April 2025, and interviews are scheduled to take place in Mexico City prior to and after the closing date. 

We reserve the right to close this vacancy once we have received sufficient applications for the role. Therefore, if you are interested in this exciting opportunity, we encourage you to submit your application as early as possible.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. 

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. 

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities

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