Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: Hybrid (2 times a week onsite)

Work schedule: 2PM to 10PM Manila time

Pay range: PhP 27,000 to 35,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Senior Assessment Operations Coordinator to join our Manila Exam Services Team. As a key member of our team, your role will support the Exam Services Manila team with a variety of administrative and data processing tasks, in managing queries, liaising with stakeholders, and providing support on a day-to-day basis.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What makes you the ideal candidate for this role?

As a Senior Assessment Operations Coordinator, you will guide a team of Assessment Operations Coordinators to accurately complete varied tasks and responsibilities within defined deadlines. You will need to demonstrate a high standard of work whilst helping others to realize their potential through empowerment, recognition of progress and mutual respect.

These are the skills and experience required to be a Senior Assessment Operations Coordinator:

• Experience of supervising and supporting other people's work
• Accuracy when handling data within internal systems and when using Microsoft Excel and Word
• Experience of identifying process improvements, plus supporting colleagues to implement those improvements.
• Excellent communication and written skills
• Working collaboratively with colleagues and external stakeholders
• Providing excellent customer service
• Ability to create, review and update compliant documentation
• Willing to work following UK hours / mid-shift working pattern
• Flexibility to follow a hybrid working pattern.

We will be reviewing applications on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV which would explain your interest in the role and how your previous experience and skills make you right for this position.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test (Linguaskill) to assess your ability in the English language plus a practical task prior to interview. Laptop/desktop would be essential for this.