Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: Hybrid (open to 2x a week in the office)

Work schedule: 4PM to 12AM Manila time

Pay range: Php 27,000 to 35,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Subject Specialist Administrator to join our Customer Support Team. Working closely with internal colleagues, you will provide responses to our customers and play a key role in supporting our teachers on our qualifications. You will provide an outstanding level of support to schools across a range of channels which include telephone and email. 

You will provide feedback from teachers to ensure that our products, services, and support meets the needs of our customer.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as a Subject Specialist Administrator?

As a member of a customer-facing team, you will be representing our brand and reputation as you support teachers with subject-specific queries.

• Interpret syllabi and resources to deliver reliable subject advice.
• Log and manage school enquiries accurately.
• Liaise with internal teams to resolve customer queries.
• Meet performance targets for quality and efficiency.
• Collaborate across departments to enhance customer service.
• Develop specialist knowledge and support new team members.
• Provide administrative support and manage subject-related data.
• Handle queries for subjects without dedicated advisors.
• Monitor subject forums and track key discussion topics.
• Share customer insights to inform product and service development.
• Maintain and update help centre content.

What makes you the ideal candidate in this role?

The following will help you be an ideal candidate for this post:

• Educated to degree Level with equivalent professional experience
• Digitally literate; proficient in MS Office and other software tools, with a strong ability to quickly learn and adapt to new systems
• Customer service experience
• Confident with customer data / GDPR
• High level accuracy and attention to detail
• Ability to manage workload in pressured situations
• Excellent communication skills – written and verbal.

At Cambridge, we believe in hiring individuals who bring in a diverse set of experiences and perspectives; we prioritize culture add over culture fit. We value a growth mindset and encourage our employees to pursue their potential. But don't let a checklist of qualifications hold you back from applying for a role with us - we welcome all candidates who share our passion for excellence.