Job Title: Market Research Associate, Professional Online Learning

Salary: £34,500 - £40,000

Location: Cambridge, UK (hybrid – minimum 2 days a week in the office)

Contract: Permanent, Full Time (35 hours per week)

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. This is why every year we give vital educational support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt; we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers' needs. By collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding new and better ways of doing things.

About the role 

Come and join Cambridge Online Education as we move from start-up to scale up, supporting organisations and individuals to transform their workforce and careers for the future. COE works across the University of Cambridge to bring the very best in professional online learning together in an ‘all-Cambridge ‘approach for our clients through a market leading portfolio of online short courses. This Market Research Associate is a critical role in a dynamic and newly established Propositions team, conducting market research and market testing for COE products with customers throughout the product lifecycle, from idea inception, to proposal development, through to testing and prototyping, to post-launch feedback and insights.

• By gathering, interpreting, and analysing market research data and customer feedback, you will make strategic recommendations that will inform product development and sales strategy to ensure that our courses meet learner and industry needs and reach the right users.
• You will conduct desk research and primary research with potential customers to identify and analyse the learning needs and skills gaps of our customers.
• You will perform data analysis to size and segment target markets for our products.
• By conducting market testing throughout the product development process with potential learners, you will help to ensure that our digital products meet customer teaching and learning needs and create recommendations based on customer feedback to ensure product-market fit.
• You will design creative market testing approaches to collect feedback from learners and industry partners on digital teaching and learning needs through surveys and live events, such as interviews and focus groups.

About you

• You are skilled in qualitative and quantitative research and data analysis, with an ability to synthesize, and communicate about, a large body of research.
• You have experience with in-person and online facilitation and presentation.
• You have excellent organization, communication, and analytical skills.
• Your strong prioritization and time management skills allow you to manage multiple projects at once.
• You enjoy collaborating with a team.
• You are skilled at research, with the ability to interpret results and translate these results into reports and presentations for decision makers.
• As a self-starter, you can work independently, but you welcome feedback, guidance, and direction as needed.
• You are open to exploring new and innovative ways of engaging customers throughout the product development process.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now. 

We review applications on an ongoing basis, with a closing date for all applications being Thursday 13^th February 2025 although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place from the last week in February.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. 

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.