Job Title: Operations Group Manager

Salary: £43,800 - £69,740 per annum

Location: Cambridge/Hybrid

Contract: Permanent/Full time

These are exciting times for International English Language Testing System (IELTS) Delivery as we look to modernise our delivery processes, platforms and grow our business while developing new delivery models and products.

To enable us to meet these challenges, we are seeking to appoint an enthusiastic and dynamic Operations Group Manager, who will thrive in this changing environment and is motivated by delivering excellent customer service and will enjoy being part of a high performing team.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

A key responsibility of this role is to participate in cross partner forums and facilitate collaborative decision making via effective cross partner negotiations, ensuring Cambridge interests and regulatory requirements are represented in the delivery of IELTS tests.

The role requires the ability to engage and build excellent relationships with internal senior stakeholders across the business, as well as external stakeholders, including IELTS delivery partners.

What you'll be doing:

• You will be responsible for ensuring that the IELTS Delivery team have the knowledge and skills necessary to deliver suit of existing tests in accordance with agreed IELTS standards.
• You will build SME capabilities on new systems and delivery processes and introduce strategic improvements where required in order to continue to deliver tests effectively.
• You are expected to work with IELTS partners to devise and operationalise new processes and delivery methods required to deliver new products. You'll also ensure that parallel delivery of IELTS products in legacy and new systems can operate without undue risk and any risk is mitigated against.
• You will also be responsible for managing a comprehensive IELTS Delivery risk management process, ensuring regulatory requirements are met and risks are identified, assessed, recorded, reported, and mitigated against in line with regulations and business requirements

 About you

As our next Operations Group Manager, you will have highly developed communication and inter-personal skills to deal with demanding stakeholders, managing expectations through regular and proactive communications.

You will have change management and motivational leadership skills to meet the challenges of transitioning to new systems and processes, with a focus on adapting new business processes effectively to maximise the efficiencies the new systems will offer whilst maintaining BAU integrity.

Experience and ability to address a wide range of problem-solving challenges, especially those which require an innovative response in preference to following established precedents is also required.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits 

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now. 

We review applications on an ongoing basis, with a closing date for all applications being Wednesday 26^th March 2025 and interviews are scheduled to take place on the week commencing Monday 7^th April 2025.  

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Why join us

 Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. 

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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