Job Title: School Support Officer

Contract: Fixed-term (24 months), full time (40 hours per week)

Salary: Competitive

Location: Islamabad or Lahore, Hybrid

About the organisation

Cambridge International prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge University Press & Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world's best universities and employers, giving students a wide range of options in their education and career.

As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners' potential. This is an excellent opportunity to join a market leader in a new and important role.

Cambridge Assessment Pakistan (Private) Ltd. is a subsidiary of Cambridge Assessment Overseas Ltd., which is a subsidiary of the Cambridge University Press & Assessment.

About the team

We are a strong team of 30 experienced, diligent, and supportive individuals based in offices across Islamabad, Karachi and Lahore. We work collaboratively across the country to achieve high quality support to our schools and teachers so that they can provide excellent teaching and learning in classrooms.

About the role

We are looking for two School Support Officers who will be responsible for continuously reviewing, assessing, and reporting on exam processes to ensure services are being delivered in accordance with the high-quality standards and are in line with the standards set out in Cambridge International Handbook. In this role, you will review current and new processes in place and provide periodic reports on process efficiency to schools and the Cambridge team. This role will support in ensuring the security, integrity, reputation, fairness and accessibility of our assessments is upheld.

You will be based in Islamabad or Lahore with significant travel across the North Pakistan or Punjab region. Working closely with the regional team and our UK-based teams, you will:

• Coordinate and oversee the administration of Cambridge Exams in accordance with the guidelines and regulations of Cambridge International Handbook.
• Stay updated on the latest Cambridge Exam regulations and guidelines, ensuring strict adherence to Cambridge International Handbook standards.
• Provide guidance and support to schools, exam staff and internal staff on regulatory matters with the help from your line manager wherever required.
• Develop an in-depth understanding and work towards delivering Cambridge exams as per rules and guidelines mentioned in Cambridge International Handbook.
• Provide utmost help, support and guidance to Cambridge schools and manage the assigned Cambridge appointed exam supervisors during the exam session.
• Maintain accurate records of candidate information, exam materials, and related documentation.
• Generate reports on exam outcomes and delivery and manage payments for exam supervisors, inspectors and other related service providers are processed in line with the Cambridge Finance regulations.
• Organise and oversee logistics related to exam venues, materials, and equipment.
• Coordinate with the Regional Cambridge team to ensure a seamless exam administration process.

About you

You must be educated to undergraduate degree level. You will have an excellent knowledge of Cambridge exams delivery quality standards and proficient in MS Office applications. A qualification or certification in quality assurance is desirable.

You should have excellent organisational, multitasking and effective communication skills both written and verbal. Attention to details, good analytical skills, identifying and reporting risks and accuracy in record-keeping are essential requirements

Previous experience in administering Cambridge exams is essential with strong understanding of Cambridge exam regulations and procedures. Some experience of compliance and stakeholder management is also required.           

You will have the capacity to work independently and as part of a team.

By joining the team, you will be contributing to the success of Cambridge International.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 1 April 2025 although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place on 15-16 April 2025.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry

To maintain a fair recruitment process, applications will only be accepted through our careers site. Applications sent directly to the recruiter will not be received by the hiring team.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.