Job Title: Senior Administrator

Salary: £25,200 - £31,800 per annum

Location: Cambridge, Hybrid (2-3 days per week)

Contract:  Permanent, Full-time (35 hours per week)

A chance to develop a career within the International English Language Testing System (IELTS) department of a leader in the educational sector, actively making a difference to our learners around the world. 

This is an exciting opportunity for a Senior Administrator to join a passionate, fast-paced environment providing world class support to our millions of customers and qualifications around the world.

 We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role 

As our next Senior Administrator, you will handle day-to-day queries from internal and external stakeholders, especially UKVI representatives. Your tasks include managing group inboxes, attending meetings to discuss IELTS contract processes, and escalating queries as needed.

You will prepare and submit regular reports, manage routine data requests, and handle BAU operational change requests. You will also participate in contract review meetings and suggest reporting improvements.

You will assist with annual audit planning, stay updated on IELTS testing and contracts, and maintain the team mailbox.

Additionally, you will build strong relationships with stakeholders to ensure excellent contract delivery.

About you

You have A Level education (or equivalent) and can demonstrate your ability to prioritise and manage projects effectively. You are detail-oriented with experience in reviewing data and producing reports. Your interpersonal skills are excellent, allowing you to deal with colleagues at all levels both internally and externally, and you possess strong influencing skills.

You have excellent written and oral communication skills, and you can work independently as well as part of a team. You have administrative experience and are adept at managing multiple stakeholders. You are highly organised and can work to a tight schedule.

 If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.  

We review applications on an ongoing basis, with a closing date for all applications being 18^th March 2025 and interviews are scheduled to take place on 25^th/26^th/27^th March 2025.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

 Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Why join us 

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.  

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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